Inside a super-luxury hotel business - Part 2
An exclusive interview with Aman’s COO Roland Fasel.
In part 2, the conversation turns to new technologies and new market disruptors, and how Aman is responding to these challenges…
Inside a super-luxury hotel business - Part 1
I recently had the opportunity for an exclusive interview with Aman Hotels and Resort’s COO Roland Fasel. In part one of this fascinating and wide-ranging conversation, Roland shares his insights on the key pillars around ultra-luxury travel and guest experiences today. Look out for part two next week.
Lessons on Leadership
Insights and foresights of the ultra-luxury and hospitality industry -an interview with Laurence Bloch, long.standing hotel manager at the prestigious Hotel Plaza-Athénée in Paris.
Building Customer Loyalty in Restaurant Operations
A conversation with Werner Küchler, former Director of one of Paris’s most iconic restaurants – the Relais Plaza restaurant at the Hotel Plaza-Athénée in Paris.
Adopting an innovative mindset in the foodservice industry in challenging times
What does innovation mean to food and beverage specialists - a panel discussion at Ecole Hôtelière de Lausanne.